Return Policy

If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item in our stock. If at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. The possible resolution could be Replacement, Refund, backed by the 15 Day Return Guarantee. Items must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.

After validating your return request over the phone we will send you an email authorizing a return.

Refunds are made as follows:

If the payment was made in cash then the refund is made in the form of a cheque.
If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Please Note: will make refund cheques only in the registered name of the customer.
You may cancel an order within 24 hours of your purchase if the item is not dispatched yet. You can cancel your order by writing to us at The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.

If we receive a cancellation notice and the order has not been packaged/shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

It can take up to 15 days for you to receive your refund.

How do I return an item purchased on Crafts Collection?

Email us on

Please provide Order no details.