Shipping Policy

How long will my order take to arrive?

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Are there any shipping charges? offers absolutely free shipping on most products in India.

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days.

Why did I receive a partial order?

In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don’t have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on

There are NO hidden charges when you make a purchase on Cratfscollection. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Does deliver internationally?

As of now, does not deliver items internationally. However if there is a requirement we can liaise with courier companies and arrange to send the product. Actual expenses will have to be borne by the buyer.

I need to return an item, how do I arrange for a pick-up?

Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return. You can return the item through a third-party courier service. Return fees are borne by the Seller.